Thank you very much for your answer.
I have also some other questions, can you so kindly to answer also to the follow ??
1) can the predictive dialer manage multiple campaigns ?? We want to create more than one campaings where each campaings will contains number regarding a specific area, in order to divide agents on the basis of geographic areas. In this way, we are sure that an agents belonging to a campaing will deal with people in a specific geographic area.
2) I read the answer about the pre-recorded message, but from what I understood the solution proposed is global and apply to all agents and all campaings, right ?? It is possible to have a recorded message for each agent that dialer is going to pass the call ?? The behaviour we want to achieve is that the potential customer contacted by the dialer will start hearing a recored message of agent Pippo (for example) and if the customer accept to continue the dialer will pass the call to agent Pippo. In this situation, all potential customer will hear the same voice during the playing of recorder message and during the successive phase when he will speak with the agent.
Is this possible, or need a customization of the predictive dialer ??
Thank you very much,