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Elastix is a multi-functional tool that allows the integration of multiple available technologies, which is why thousands of integrators around the world use this platform for their IP telephony communications, fax, email and Call Center.

PaloSanto Solutions is constantly working on adding functionality and improving the solution as well as providing advanced manufacturer support for troubleshooting and third-level issues.

By applying Elastix manufacturer support, you add a backup layer to your solution that allows you to solve problems that might occur in their equipment during normal operation.


Support Subscriptions

PaloSanto Solutions has designed a manufacturer support plans schema based on annual subscriptions that will provide coverage for your server. Take a look at the existing levels in the table below:


Features Standard Advanced Supreme
Elastix Servers 1 Up to 2 Up to 3
Hours of Support 10 20 30
Phone Support
Chat Support
Email Support
Remote Troubleshooting
Attention hours 8x5 8x5 24x7
Maximun Initial Response Time - SLA 4 hours 4 hours 3 hours*
Monitoring of Equipment
Preventive Audit Biannual Biannual Quarterly
Priority over standard hourly based support
Attention on Holidays
Supported Language English / Spanish
Additional server price - USD$350 USD$500
Price 1 year subscriptions USD$658 USD$1317 USD$2993
Annual Subscription Buy Now Buy Now Buy Now


*The maximun initial response time in 8x5 time. On 24x7 the maximun initial response time is 4 hours.


Advantages of Manufacturer Support over "on demand" products.


Description Subscription
Support on demand
Manufacturer Support
2nd and 3rd level of support
Email support
Priority over standard support hours
Attention on Holidays
Monitoring of equipment
Preventive Audit
Telephone support
Priority on Bug resolution
Server coverage support By default On demand



Purchase an Elastix Support Subscription and complement your Unified Communications System with direct assistance from the manufacturer.



Click here for Terms and Conditions.


For additional information please write to:



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